FAQ
Frequently Asked Questions
We're here to make shopping for your little ones simple, safe, and enjoyable. Below you'll find answers to the questions our customers ask most often about ordering, shipping, returns, payments, and our kids' clothing collection.
Orders
How do I place an order?
Browse our collection, select your preferred size and color, add the item to
your cart, and proceed to our secure checkout. After your payment is confirmed,
you'll receive an order confirmation email.
Can I change or cancel my order?
Yes. If your order has not entered processing, we'll do our best to modify or
cancel it. Please contact us as soon as possible after placing your order.
Once an order has shipped, changes or cancellations are no longer possible.
Will I receive an order confirmation?
Absolutely. A confirmation email is automatically sent after your purchase.
If you don't receive it within a few minutes, please check your spam or junk
folder.
Shipping & Delivery
Where do you ship?
We currently ship exclusively within the United States.
How much does shipping cost?
We proudly offer FREE shipping on every order. No minimum
purchase is required.
How long will delivery take?
- Processing Time: 1–2 Business Days
- Transit Time: 2–5 Business Days
- Total Estimated Delivery: 3–7 Business Days
Can I track my package?
Yes. Once your order has been shipped, you'll receive a shipping confirmation
email containing your tracking number so you can monitor your delivery.
Payments
Which payment methods do you accept?
We accept most major payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Shop Pay Installments (where eligible)
When will my payment be charged?
Your payment is securely processed when your order is placed and successfully
confirmed.
Kids' Clothing
How do I choose the correct size?
Please review the size information provided on each product page before placing
your order. If you're between sizes, we generally recommend choosing the larger
size for additional comfort and longer wear.
Are your clothes comfortable for children?
Yes. We carefully select children's clothing designed for everyday comfort,
durability, and easy movement while maintaining attractive styles for every
occasion.
How should I care for my child's clothing?
We recommend following the care instructions shown on each garment's label.
Washing with similar colors and using gentle settings will help maintain the
fabric and appearance.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of delivery. Items must be unused,
unworn, unwashed, and returned in their original condition with tags and
packaging whenever possible.
How long does it take to receive my refund?
After we receive and inspect your returned item, approved refunds are issued
to your original payment method within 7 business days.
Support
What if I receive a damaged or incorrect item?
Please contact us immediately with your order number and photos of the item.
We'll review the issue promptly and arrange a replacement or refund whenever
appropriate.
What should I do if my package hasn't arrived?
Please check your tracking information first. If your package appears delayed
or missing, contact our support team and we'll work directly with the shipping
carrier to help resolve the issue.
Account
Do I need an account to place an order?
No. You may complete your purchase as a guest. Creating an account is optional
and simply allows you to review previous orders and enjoy a faster checkout
experience in the future.
Contact Information
We're always happy to help. If you have any additional questions, please don't hesitate to contact us.
Business Name: Turqueza personalizados LLC
Website: turquezapersonalizados.com
Address:
1004 35TH AVE WEST APT A
Bradenton, FL 34205
United States
Email: support@turquezapersonalizados.com
Phone: +1 941-241-9805
Business Hours:
Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed