Refund & Return Policy
Return Policy Overview
At Turqueza personalizados LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through our online store. Our policy is designed to be fair, transparent, and compliant with applicable United States consumer protection laws, Shopify requirements, and Google Merchant Center policies.
Return Window (30 Days)
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, your request must be submitted within this 30-day period. Returns requested after 30 days from the confirmed delivery date may not be eligible for a refund or exchange.
How to Start a Return
To begin a return:
- Contact our customer support team using the contact information provided below.
- Include your order number and a brief explanation of the reason for your return.
- Our team will review your request and provide you with a prepaid return shipping label along with detailed return instructions.
- Carefully package the item and attach the prepaid return label.
- Ship the package using the instructions provided.
Requesting return instructions and a prepaid shipping label does not limit your right to return eligible items within the stated return period.
Return Process
Our return process is simple and transparent:
• Contact our customer support.
• Receive your prepaid return shipping label via email.
• Package your item securely.
• Ship the item back using the provided label.
• Once the returned item is received, it will be inspected.
• If the return meets our policy requirements, your refund will be processed.
• You will receive an email confirming that your refund has been completed.
Return Conditions
To be eligible for a return, the item must meet the following conditions:
• The item must be unused, unworn, and in its original condition.
• Original tags, labels, accessories, and any included packaging materials should be returned whenever applicable.
• The item must show no visible signs of wear, washing, damage, stains, alterations, or misuse.
• Original packaging should be included whenever possible to help protect the product during return shipping.
• The return request must be made within 30 days after delivery.
If the returned item does not meet these conditions, we may decline the return or issue only a partial refund where permitted by applicable law.
Free Return Shipping & Return Address
We proudly offer FREE returns on eligible purchases.
After you contact our customer support team and your return request is approved, we will provide a prepaid return shipping label at no additional cost.
Return Address:
Turqueza personalizados LLC
1004 35TH AVE WEST APT A
Bradenton, FL 34205
United States
Please do not send items back without first contacting our customer support, as doing so may delay the processing of your return.
Refunds
Refunds are processed only after the returned item has been received and inspected.
Once your return is approved:
• Your refund will be issued to the original payment method used for the purchase.
• Refunds are processed within 7 business days after the returned item has been received and successfully inspected.
• You will receive an email confirmation once your refund has been processed.
• If applicable, original shipping charges (if any were paid) may not be refundable unless required by applicable law.
• We reserve the right to delay a refund until the returned merchandise has been received and inspected.
Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
• Personalized or custom-made kids clothing made specifically for your order.
• Final sale or clearance items marked as non-returnable at the time of purchase.
Damaged, Defective, or Incorrect Items
If your order arrives:
• Damaged
• Defective
• Incorrect
• Missing items or components
Please contact us as soon as possible after delivery.
To help us resolve the issue quickly, we may ask you to provide:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or full refund.
Contact Information
Business Name: Turqueza personalizados LLC
Website: turquezapersonalizados.com
Return Address:
1004 35TH AVE WEST APT A
Bradenton, FL 34205
United States
Email: support@turquezapersonalizados.com
Phone: +1 941-241-9805
Business Hours:
Monday–Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact our customer support team. We are committed to providing a smooth, transparent, and customer-friendly shopping experience.