Shipping Policy
Shipping Area
Turqueza personalizados LLC currently ships within the United States only.
At this time, we do not offer international shipping. Orders placed with delivery addresses outside the United States cannot be processed.
Shipping Costs
We are pleased to offer FREE standard shipping on every order within the United States.
- No minimum purchase is required.
- No hidden shipping fees or additional handling charges apply.
- The shipping cost displayed at checkout will remain $0.00 for eligible U.S. orders.
Order Processing Time
We work hard to prepare your order as quickly as possible.
- Processing Time: 1–2 Business Days
- Order processing begins after successful payment confirmation.
- Orders placed after [2:00 PM EST] may begin processing on the following business day.
- Orders placed on Sundays or U.S. Federal Holidays will be processed on the next available business day.
Business Days: Monday through Saturday
Once your order has been processed and shipped, you will receive a shipping confirmation email.
Delivery Time
After your order has been shipped, the estimated transit time is:
- Transit Time: 2–5 Business Days
Total Estimated Delivery Time
- Processing: 1–2 Business Days
- Shipping Transit: 2–5 Business Days
Estimated Total Delivery Time: 3–7 Business Days from the order date.
Please note that all delivery times are estimates and are not guaranteed.
Shipping Confirmation & Order Tracking
As soon as your order ships, you will receive a confirmation email containing:
- Your shipping confirmation
- Your tracking number
- A tracking link to monitor your shipment
Orders are typically delivered by [CARRIER NAME, e.g., USPS, UPS, FedEx, or a combination of carriers] or another trusted shipping carrier, depending on your location and order requirements.
Tracking information may take up to 24 hours to become active after shipment.
Delays & Exceptions
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier service disruptions
- High shipping volumes
- Peak shopping seasons such as Black Friday, Cyber Monday, and Christmas
- Natural disasters or other unforeseen events
If your order experiences an unexpected delay, we appreciate your patience and understanding.
If your package has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team. We will gladly work with the shipping carrier to investigate and assist in resolving the issue.
Lost or Damaged Packages
If your package arrives damaged, appears to be missing, or is significantly delayed, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photos of any damaged package or product (if applicable)
We will review the situation promptly and work toward an appropriate resolution, which may include a replacement, reshipment, or other suitable solution where applicable.
Contact Information
Business Name: Turqueza personalizados LLC
Website: turquezapersonalizados.com
Address:
1004 35TH AVE WEST APT A
Bradenton, FL 34205
United States
Email: support@turquezapersonalizados.com
Phone: +1 (941) 241-9805
Business Hours: 9:00 AM – 5:00 PM
Business Days: Monday–Saturday
Closed: Sunday