Terms & Condition
These Terms & Conditions ("Terms") govern your access to and use of the Turqueza personalizados LLC website and all purchases made through our Shopify online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
Scope & Website Use
These Terms apply to all purchases made by consumers (B2C) through our Shopify online store.
Our products are offered exclusively for personal, non-commercial use and are available for shipment within the United States only.
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
We reserve the right to modify, suspend, or discontinue any part of the website at any time without prior notice.
Order Acceptance & Contract Formation
All products displayed on our website are invitations to purchase only and do not constitute legally binding offers.
By placing an order, you submit an offer to purchase the selected products.
A legally binding purchase agreement is formed only after we send you an Order Confirmation Email confirming that your order has been accepted.
We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:
• Product unavailability
• Pricing or product description errors
• Payment authorization failure
• Suspected fraud or unauthorized transactions
• Violation of these Terms
If your order is canceled after payment has been received, a full refund will be issued using your original payment method.
The contract language is English.
Pricing & Taxes
All prices displayed on our website are listed in United States Dollars (USD).
Applicable sales tax will be calculated and displayed during checkout, where required by applicable law.
We proudly offer FREE standard shipping on all orders within the United States. No minimum purchase is required.
Prices may change at any time without notice. However, price changes will not affect orders that have already been confirmed.
Although we make every effort to ensure pricing accuracy, we reserve the right to correct pricing errors before accepting an order.
Payment Terms
Payment is required in full at the time of checkout unless otherwise stated.
We currently accept secure payment methods, including:
• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Shop Pay Installments
• Other payment methods made available during checkout
All payment transactions are securely processed through trusted third-party payment providers. We do not store your complete payment card information.
Shipping & Delivery
We currently ship only within the United States.
Estimated Delivery Timeline:
• Order Processing: 1–2 Business Days
• Transit Time: 2–5 Business Days
• Total Estimated Delivery Time: 3–7 Business Days from order confirmation
Delivery estimates are provided for convenience only and are not guaranteed.
Unexpected delays caused by weather, carrier issues, holidays, or other events outside our control may occur.
Risk of loss and ownership responsibility transfers to the customer upon successful delivery to the shipping address provided.
Where reasonable and necessary, your order may be shipped in multiple packages.
Ownership of Products
All products remain the property of Turqueza personalizados LLC until full payment has been successfully received.
Returns & Refunds
We want you to shop with confidence.
Our complete Return & Refund Policy is available separately on our website and forms part of these Terms.
Please refer to our Return & Refund Policy for complete information regarding:
• Return eligibility
• Return procedures
• Refund processing
• Exchanges
• Damaged or incorrect items
Product Warranties
Customers retain all rights available under applicable United States consumer protection laws.
If a product arrives defective, damaged, or materially different from what was ordered, please contact us promptly.
Where legally permitted, we may first attempt to resolve the issue through:
• Replacement
• Repair (if applicable)
• Correction of the order
If an appropriate resolution cannot be provided, an eligible refund may be issued in accordance with our Return & Refund Policy.
Nothing in these Terms limits any mandatory consumer rights provided under applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, Turqueza personalizados LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
Nothing in these Terms limits or excludes liability for:
• Personal injury or death caused by negligence
• Fraud or fraudulent misrepresentation
• Willful misconduct
• Gross negligence
• Violations of mandatory legal obligations
• Any liability that cannot legally be excluded under applicable law
Our total liability for any claim relating to a purchase shall not exceed the amount paid for the affected product, except where otherwise required by law.
Privacy Policy
Your privacy is important to us.
Personal information collected through our website is processed in accordance with applicable United States privacy laws.
Please review our separate Privacy Policy for detailed information regarding:
• Information we collect
• How we use your information
• Data security
• Customer privacy rights
• Cookies and tracking technologies
Dispute Resolution
We encourage customers to contact us first so that we can resolve any concerns quickly and fairly.
If a dispute cannot be resolved informally, it shall be resolved through the state or federal courts located in the State of Florida, unless applicable law provides otherwise.
These Terms do not waive any consumer rights that cannot legally be waived under applicable law.
Governing Law
These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles.
Applicable federal laws of the United States shall also apply where relevant.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.
Any invalid provision shall be interpreted or replaced, where legally permissible, in a manner that most closely reflects the original intent of the provision.
Contact Information
Business Name: Turqueza personalizados LLC
Website:turquezapersonalizados.com
Business Address: 1004 35TH AVE WEST APT A
Bradenton, FL 34205
United States
Email: support@turquezapersonalizados.com
Phone: +1 941-241-9805
Business Hours:
Monday–Saturday: 9:00 AM – 5:00 PM
Business Days: Monday–Saturday
Sunday: Closed
If you have any questions regarding these Terms & Conditions, please contact us using the information above. We are committed to providing a transparent, secure, and trustworthy shopping experience for every customer.