Privacy Policy

At Turqueza personalizados LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. General Information

This Privacy Policy applies to all visitors, customers, and users of our website and services. It explains what information we collect, how we use it, and the choices you have regarding your personal information.

Our online store specializes in kids' clothing and is operated in accordance with applicable United States privacy laws, Shopify requirements, FTC transparency guidelines, and Google Merchant Center policies.

2. Business Information

Business Name: Turqueza personalizados LLC

Website: turquezapersonalizados.com

Business Address:
1004 35TH AVE WEST APT A
BRADENTON, FL 34205
United States

Email: support@turquezapersonalizados.com

Phone: +1 941-241-9805

3. Information We Collect

We may collect the following categories of information when you visit our website or place an order.

Personal Information

This may include:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely through third-party payment providers)
Order history
Account login information (if you create an account)

Device & Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Language preferences
Pages viewed
Time spent on pages
Referral sources
Cookies and similar technologies

4. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver purchased products
Process payments securely
Provide customer support
Send shipping confirmations and order updates
Respond to inquiries
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Maintain website security
Comply with legal obligations
Send promotional emails if you have chosen to receive them

5. Shopify Hosting and Platform Services

Our online store is hosted by Shopify.

Shopify provides an eCommerce platform that allows us to sell our products and securely process your orders.

Your information is stored through Shopify's secure infrastructure and protected using industry-standard security measures. Shopify may process certain information necessary to provide payment processing, order management, hosting, and related services.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience.

Cookies may be used to:

Remember items in your shopping cart
Save your preferences
Keep you signed into your account
Analyze website traffic
Improve website performance
Personalize your shopping experience
Measure marketing effectiveness

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. Shopify Apps and Third-Party Integrations

To operate our business efficiently, we may use trusted third-party applications and integrations for services such as:

Order management
Customer support
Email communication
Product reviews
Marketing automation
Inventory management
Shipping services

These providers only receive the information necessary to perform their services on our behalf.

8. Payment Providers

Payments are processed securely through trusted third-party payment providers.

Depending on the payment method selected, providers may include:

PayPal
Stripe
Credit or Debit Card Processors
Shop Pay
Apple Pay
Google Pay
Other secure payment services

We do not store your complete credit card information on our servers.

Payment providers process your payment information according to their own privacy and security policies.

9. Shipping and Fulfillment Providers

To deliver your orders, we may share necessary shipping information with trusted shipping carriers and fulfillment partners.

Information shared may include:

Name
Shipping address
Phone number (when required)
Order information

This information is used solely for delivering your order and providing shipment updates.

10. Customer Accounts

You may choose to create an account on our website.

Having an account allows you to:

View order history
Save shipping information
Manage account preferences
Speed up future purchases

You are responsible for maintaining the confidentiality of your login credentials.

11. Contact Forms, Email, and Customer Communication

If you contact us through our website, email, or customer support channels, we may collect information you voluntarily provide, including:

Your name
Email address
Phone number
Messages
Order details

We use this information solely to respond to your requests and provide customer support.

12. Analytics and Marketing Tools

We may use analytics and advertising services to better understand how visitors use our website and to improve our services.

These tools may include:

Google Analytics
Google Ads
Meta Pixel (Facebook)
Other analytics or advertising platforms

These services may collect information through cookies and similar technologies.

You may manage advertising preferences through your browser settings or the privacy settings offered by these services.

13. Social Media Links and Integrations

Our website may contain links to social media platforms or allow interaction with social media features.

When you interact with these platforms, your information may also be governed by their respective privacy policies.

We encourage you to review those policies before providing personal information.

14. Data Sharing and Disclosure

We do not sell your personal information.

We may share your information only when necessary with:

Payment processors
Shipping carriers
Shopify
Technology service providers
Marketing providers
Legal authorities, when required by law
Fraud prevention and security partners

Information is shared only as needed to operate our business or comply with legal obligations.

15. Your Privacy Rights

Depending on your state of residence, including California, you may have rights regarding your personal information.

These rights may include:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request information regarding how your data is used
Opt out of certain data sharing or targeted advertising where applicable
Withdraw consent where processing is based on consent

To exercise your privacy rights, please contact us using the information provided below.

We will respond in accordance with applicable laws.

16. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Fulfill legal obligations
Resolve disputes
Prevent fraud
Maintain business records
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

17. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we work hard to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

18. Children's Privacy

Our website is intended for general audiences.

Although we sell products designed for children, our website is intended for purchases by adults.

We do not knowingly collect personal information directly from children under the age of 13.

If you believe a child has provided us with personal information, please contact us so we can promptly remove the information where appropriate.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

Contact Information